Every response, understood the moment it arrives
When a patient or caregiver responds, a purpose-built engagement engine reads that message in the context of everything they've told us before, in real time — always-on triage at the scale of tens of thousands of patients, not a shared inbox worked through in batches. Identity protection is built into that same pipeline: names, phone numbers, and emails are cryptographically protected before any part of a message is analyzed, and documents or images a patient shares are stripped of identifying detail locally before anything is sent for further analysis. A coordinator sees and can override every inference the system makes.
Every channel above is targeted using our AI Curiosity Indexes: real-time analysis of how patients and caregivers research a condition, from initial symptoms through diagnosis, treatment evaluation, and trial consideration.
→ How the Curiosity Indexes and engagement engine work